Ebays Global Shipping Programme
Posted: Fri Dec 21, 2018 8:16 pm
Anybody heard of this ? Not me either.
Just spent a few hours almost pulling my hair out over it.
I had sold an item and delivered it to the address Ebay gave me.Used Collect Plus, by the way,via p4d site.You have to take the parcel to a collection point,but its cheap and means you don't have to wait in for them to collect.
Anyway the buyer,from County Cork,Ireland, messaged me asking where the item was.I told him it was delivered at 11.22 on November 29th at GPS,Lichfield,Staffs,as he had requested.Just 6 miles away from me,by the way.
He told me he had never heard of either GPS or Lichfield.
After various messages backwards and forwards he talked to Ebay who connected him to Paypal and a claim against me was made.They promptly removed the money from my account.
I was rather upset by this as as far as I was concerned I had done everything correctly.So I phoned Ebay to get them to cover the cost because they had given me the wrong address.I was told the address was correct and it was part of their Global Shipping Programme.She checked the tracking and told me the item would be delivered in the next few days.
I explained this to the customer who was very pleased to hear it.As was I.
So there you have it,if you ever have this problem its the Global Shipping Programme.
Just spent a few hours almost pulling my hair out over it.
I had sold an item and delivered it to the address Ebay gave me.Used Collect Plus, by the way,via p4d site.You have to take the parcel to a collection point,but its cheap and means you don't have to wait in for them to collect.
Anyway the buyer,from County Cork,Ireland, messaged me asking where the item was.I told him it was delivered at 11.22 on November 29th at GPS,Lichfield,Staffs,as he had requested.Just 6 miles away from me,by the way.
He told me he had never heard of either GPS or Lichfield.
After various messages backwards and forwards he talked to Ebay who connected him to Paypal and a claim against me was made.They promptly removed the money from my account.
I was rather upset by this as as far as I was concerned I had done everything correctly.So I phoned Ebay to get them to cover the cost because they had given me the wrong address.I was told the address was correct and it was part of their Global Shipping Programme.She checked the tracking and told me the item would be delivered in the next few days.
I explained this to the customer who was very pleased to hear it.As was I.
So there you have it,if you ever have this problem its the Global Shipping Programme.