eBay trader(s) warning

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JohnS
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eBay trader(s) warning

Post by JohnS » Wed Jan 31, 2018 9:25 pm

You may recall,most of you won't I suspect,I had problems fitting a new passenger front door lock to my Mk 5 Golf.
To summarize I fitted a new lock, obtained from a firm trading as carspares-direct from eBay.Having fitted it, I tested it a few times,on the third attempt the lock jammed and wouldn't move at all.It was really solid.This left me with the car unsafe to use as the outer skin has to be removed on this model to get to the lock.I even asked the opinion of a young chap in the street who does a lot more work on cars than I do,but he came to the same conclusion that I had.I would have to get the angle grinder out and cut into the lock to see if I could release it and make the car safe to use.I decided to have a go at the bracket that was holding the lever which had jammed.As luck would have it my first cut,taking the tops of a couple rivet type fixings, enable me to move the bracket ,the lever freed and the door opened.Foolishly I decided to see if the lock could be saved and spot welded the bracket holding the lever back in place,but it didn't help,the lock still would work.So I put the old one back and refitted the outer skin.
So I messaged the lock supplier and said the lock didn't work
He came back to me asking various questions, including how long had the lock been working for.I told him all of 5 mins.
After more messages passed between us they are prepared to refund me if I can obtain a full report from the qualified mechanic,who installed it,stating what was wrong with it.Alternativly if I can return it in the same state as I received it,which I can't of course.
It would seem that hidden in the small print is the fact that to have the warranty they offer the part must be fitted by a qualified mechanic.Now I suspect that the majority of parts are supplied to DIYers like myself.
I think this is a very unfair practice,what do you think?

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Viper254
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Re: eBay trader(s) warning

Post by Viper254 » Wed Jan 31, 2018 10:05 pm

Not to justify it at all, but this is quite standard practice. However, they will lose - tell them it's irrelevant and defective and that you are going to open a Paypal case

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Re: eBay trader(s) warning

Post by wightegi » Thu Feb 01, 2018 8:10 am

Sale of goods act , the item has to be fit for purpose .Paypal or small claims court .

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JohnS
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Re: eBay trader(s) warning

Post by JohnS » Thu Feb 01, 2018 8:52 am

Thanks lads.I will be making a claim but going thro. eBay as it's guaranteed by them,got to wait a few days to give the supplier time to reply.

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Re: eBay trader(s) warning

Post by Newtsalad » Thu Feb 01, 2018 9:32 am

Yep, rightly or wrongly, Paypal will reimburse you if you lodge a claim, its very biased against sellers, shouldn't be any problem getting your money back.

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Re: eBay trader(s) warning

Post by Viper254 » Thu Feb 01, 2018 2:49 pm

Newtsalad wrote:
Thu Feb 01, 2018 9:32 am
Yep, rightly or wrongly, Paypal will reimburse you if you lodge a claim, its very biased against sellers, shouldn't be any problem getting your money back.
I worked for the parts desk/eBay shop of a well known motorcycle spares company for a few years and we just used to give up as soon as a Paypal case was opened!

On the flip side of the coin, a significant proportion of customers did ham-fistedly destroy spares; not that I think at all that that is what has happened here!

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Re: eBay trader(s) warning

Post by JohnS » Thu Feb 01, 2018 5:32 pm

It's not so much the money,but I spent a good 2 hours trying to figure out how to get the door open so I could remove the faulty lock,before I resorted to the angle grinder.I found their attitude very unhelpful,just trying to save their cash.According to this chap non of their parts are ever wrong. This was also after I'd had a problem with my previous eBay buy,a £170 lithium battery,the supplier of which couldn't do enough to help,he was totally different.

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Newtsalad
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Re: eBay trader(s) warning

Post by Newtsalad » Thu Feb 01, 2018 8:38 pm

Viper254 wrote:
Thu Feb 01, 2018 2:49 pm
Newtsalad wrote:
Thu Feb 01, 2018 9:32 am
Yep, rightly or wrongly, Paypal will reimburse you if you lodge a claim, its very biased against sellers, shouldn't be any problem getting your money back.
I worked for the parts desk/eBay shop of a well known motorcycle spares company for a few years and we just used to give up as soon as a Paypal case was opened!

On the flip side of the coin, a significant proportion of customers did ham-fistedly destroy spares; not that I think at all that that is what has happened here!
I haven't had too many problems. When I have, I refund and block them.

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Re: eBay trader(s) warning

Post by Bogger » Thu Feb 01, 2018 10:32 pm

To be honest John. I think if a qualified mechanic had fitted it properly it would have been fine. Just saying like.

Bogger..........What? :D

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Re: eBay trader(s) warning

Post by JohnS » Fri Feb 02, 2018 9:23 am

:lol: :lol: :lol:

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